Frequently Asked Questions (FAQs)
Welcome to our FAQ section. Here you’ll find quick answers to common questions about orders, shipping, payments, returns, and more.
Everything is organized clearly so you can find what you need fast. If you still can’t find the right answer, feel free to contact us anytime.
When will my order be processed and shipped?
Orders are processed within 1–2 business days (Monday–Friday). After processing, shipping typically takes 2–7 business days, and total delivery time is usually 3–9 business days.
For more information, please see our Shipping Policy.
Which countries do you ship to?
We currently ship to the U.S. only.
For more information, please see our Shipping Policy.
Will I have to pay import duties or taxes?
No. At Evergreen Outfits, all prices are final and inclusive of all taxes and import duties. The price you see at checkout is exactly what you pay - no hidden fees or additional charges upon delivery.
How do I know which size to choose?"
- Standard Sizing: All Evergreen Outfits dresses follow standard U.S. sizing.
- Size Guide: You can find a detailed Size Chart on every product page, located right above the size selection buttons, with specific measurements for that dress.
- Need help? If you have any questions regarding the fit or need personalized advice, please email us at support@evergreenoutfits.com. Our team is happy to help you find the perfect size based on your measurements.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use that number to track your shipment directly on our Tracking page.
Are there any shipping costs?
No, shipping is free on all U.S. orders, with no minimum purchase required.
For more information, please see our Shipping Policy.
Can I exchange an item?
Yes, we offer exchanges for different sizes or colors. If you’d like to exchange an item, please contact our customer support at support@evergreenoutfits.com within 30 days of delivery.
What is your return policy?
You can return your order within 30 days of delivery. Items must be unused and in their original packaging.
For more information, please see our Returns & Refunds Policy.
Do you charge restocking fees?
No, we do not charge restocking fees on returned items. For more information, please see our Returns & Refunds Policy.
How long does a refund take?
Once we receive and inspect your return, your refund will be issued within 7 business days to the original payment method.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, PayPal, Google Pay, Apple Pay, and Shop Pay.
For more information, please see our Payment Policy.
Why was my payment declined?
Common reasons include insufficient funds, incorrect card details, or restrictions set by your bank. Please try a different payment method or contact your bank for assistance. For troubleshooting tips, see our Payment Policy.
What should I do if my package is lost?
If your package hasn’t arrived or is delayed beyond the expected timeframe, please contact us. We’ll investigate and, if needed, offer a replacement or a refund.
Contact us for support or see our Shipping Policy or more information.
What happens if I’m not home at the time of delivery?
If you’re not available when your order is delivered, the carrier may attempt another delivery or leave your package at a nearby pickup location. You’ll receive a notification with further instructions.