Return policy

Last Updated: March 1, 2026

At Evergreen Outfits, we want you to be completely satisfied with your purchase. If you are not happy with your dress, we are here to help. You have the right to return your order within 30 days of receiving it.

Return Summary

Category Policy
Return Window 30 days from delivery date
Restocking Fee $0.00 (No fee)
Return Shipping Customer responsibility (unless item is faulty)
Refund Processing Within 7 business days after receipt
Item Condition Unused, original packaging, with tags


How to Start a Return

  1. Contact Us: Email our support team at support@evergreenoutfits.com with your order number and reason for return.

  2. Get Instructions: Our team will provide you with a return form and the specific return address for your package.

  3. Ship It: Pack the item securely and ship it to the provided address. We recommend using a trackable shipping service.

    Return Address: Evergreen Outfits Contactweg 131, Amsterdam, 1014 BJ, Netherlands

    To ensure your return is processed correctly and timely, please always contact support@evergreenoutfits.com before shipping your item. We will provide you with the official return form and the specific instructions needed to authorize your refund.

Return Options

  • Full refund to the original payment method
  • Store credit (available upon request)
  • Replacement for damaged or faulty products

Specific Scenarios

  • Damaged or Faulty Items: If you receive a defective or damaged product, please contact us immediately with photos. We will arrange a replacement or a full refund at no cost to you.

  • Wrong Product Received: Notify us within 7 days of delivery. We will ensure the correct product is sent to you immediately.

  • Exchanges: We offer exchanges for different sizes or colors. Once the original item is received in its original condition, we will process your exchange.

  • Cancellations: You may cancel your order free of charge within 24 hours or before the order has shipped. Because we process orders quickly (Cut-off time: 12:00 PM ET), please send requests immediately. Once shipped, the standard return policy applies.

Return Costs

The cost of return shipping is the customer’s responsibility unless the item is damaged, faulty, or incorrect. Please note that Evergreen Outfits does not charge any restocking fees for returned items.

Return Form

A return form will be provided by customer service when your return is initiated. This form must be included in your return package.

Refund Process

Refunds are processed within 7 business days of receiving and inspecting your returned item. All refunds will be issued to the original payment method used during the purchase.

For any return or refund related questions, contact us at support@evergreenoutfits.com.

Company Information

Customer service hours:

Monday–Friday: 9:00 AM – 5:00 PM
Saturday–Sunday: 11:00 AM – 3:00 PM (ET — Eastern Time)